Hey solopreneurs! Last week we went pretty in depth on something more abstract: the power of wisdom;
So this week I’ll be dropping a more practical system to consistently get good reviews from your clients.
I now have over x75 5 star Google review for my design agency, Design Hero ⭐⭐⭐⭐⭐
Given that…
- I’m a very small team
- I’ve done only about 160 projects in total
- Getting reviews is hard as sh*t, even when you do fantastic work
…I’m pretty proud of this record.
It’s not just for show:
My clients tell me my reviews are the reason they chose me over my competitors.
It’s also why I get so many enquiries through Google Maps.
Normally designers bend over backwards, deliver amazing results, ask for reviews and…💨 crickets!
But it’s not just luckthat nets me a 5 star review from almost every project I work on.
I have a system for getting 5 star review almost every time.
and I’ve broken down the trick to it in this article.
Subscribers will also get instant access to my video guide to install this system in your business
Getting reviews is essential for building social trust, and if you want new clients you need 2 types of testimonials:
Quantitive reviews
text reviews eg Google Trustpilot for using on landing pages
Qualitative reviews
In-depth reviews, such as video case studies for your portfolio
Here’s how I consistently get reviews for my design agency for startups
You can bend over backwards, get the results and yet still struggle to get a decent review from your clients.
People are busy, it’s usually the last thing on their list.
“Please, please please please can you spare 15 seconds and leave me that review? 🙏🏻 “
It’s incredibly frustrating to watch all the goodwill from your hard work pour down the drain.
But over the years I’ve gathered hundreds of 5 star text reviews and dozens of video testimonials,
and I’ve developed a fool-proof system for gathering reviews from every project.
I’ve also refined the messaging and the exact wording to use to coaxing out those coveted reviews without being overbearing.
This system is actually pretty simple, here it is in a nutshell:
- 👉🏻 Obviously, deliver a really good service
- 👉🏻 Always over communicate
- 👉🏻 Always over deliver
- 👉🏻 Always deliver the project on time
- 👉🏻 Set up an automated email journey after a project is complete to request reviews. (see video walkthrough on this page for subscribers)
- 👉🏻 Collect video reviews at the end of each project using the technique in the video…
- 👉🏻 BONUS: at the end of the project, you can send them a free gift
Here’s the most important part…
- 👉🏻 Set up a HANDOVER CALL when the project is finished.
In this call you will…
- Discuss the project
- Get honest feedback
- Optimize and improve your process
This call will help you improve your service as well as your relationship with the client AND you can gather snippets from the call to use as testimonials.
You can always ask for written feedback for Google reviews or screenshots you can put on your landing page too!
The video below runs through the whole system for my subscribers 👇🏻
Struggling to get positive reviews every time from clients as a freelancer?
Subscribe for instant access to my automated system to consistently get positive reviews on every project.
