How to train your clients
A book about how to manage clients, for creatives
A x10 step guide to happier clients, profitable projects & better sleep, for dog-loving designers & frustrated freelancers.
I've spent the last year writing a book on everything I know about running smooth, profitable projects, plus everything I wish I'd known sooner…
It's coming soon(ish).
What you'll learn in "How to train your clients"...
Mindset Shifts
- Foreword
- The conflicted pack – the hidden costs of poor client relationships
Strategy
- Know your dogs – Spot the warning signs before you get bitten.
- Pack leadership 101 – You don’t have a “problem client”, you have a problem with your clients.
Systems for prevention
- The Client training toolbox – x10 tools to organise your process & improve results
- Healthy boundaries – Rebuild your relationships for cooperation
Tactics for correction
- Crisis management – Handle crises without losing your cool.
- Common misbehaviours and quick fixes – Real examples, and solutions.
- The Untrainable Dog – What to do when all else fails.
- Turning clients into packmates – Going above & beyond to build deeply rewarding relationships.
Bonus
- Graduation – bring it all together.
- Leads on Autopilot – Turn your pack into a sales force – referral system
- Scripts, cheatsheets & templates